Order Cancellation

At Forge Originals, we strive to provide our customers with the highest quality products and exceptional service. We understand that circumstances may change, and you may need to cancel an order. Please review the following guidelines for order cancellation:

  • Cancellation Before Shipment: If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been shipped. We will process your cancellation request and provide a full refund.

  • Cancellation After Shipment: Once an order has been shipped, it cannot be canceled. However, you may return the product for a refund in accordance with our return policy (see below).

Return Policy

We want you to be completely satisfied with your purchase from Forge Originals. If for any reason you are not satisfied with your order, you may return it under the following conditions:

  • Return Eligibility: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

  • Return Timeframe: You must initiate the return within 5 to 7 days of receiving your order.

  • Return Process: To initiate a return, please contact our customer service team with your order details and reason for the return. We will provide you with a return authorization and instructions on how to return the item.

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund as follows:

  • Refund Method: Refunds will be processed using the original method of payment.

  • Refund Timeframe: Refunds may take up to 10 business days to appear on your account, depending on your payment provider’s policies.

  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards

  • Custom or personalized items

  • Items on final sale or clearance

Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team. We will provide instructions on how to proceed with the exchange. Please note that you will be responsible for any shipping costs associated with the exchange.

Contact us

If you have any questions regarding this privacy policy, you may contact us using the information below:

Email: contact@forgeoriginals.shop
Company Address: Green City – Samana, Punjab